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Last updated: December 20, 2025

This Privacy Policy describes how Shri Masala Magic Box LLC (“Masala Magic Box”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use our website masalamagicbox.com (the “Site”) and our related services, including ordering and subscribing to our vegetarian Indian meal/tiffin services (the “Services”).

We are a business based in the United States, and this Privacy Policy is intended to comply with applicable U.S. laws. By accessing or using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Who We Are

Shri Masala Magic Box LLC is a U.S.-based company providing homemade vegetarian Indian meal services, including subscription and pre-order options, to customers in the United States.

If you have questions about this Privacy Policy or our data practices, please see Section 15 – Contact Us.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our website masalamagicbox.com

  • Customers who place one-time orders or subscribe to recurring plans

  • Individuals who contact us about our Services (e.g., via web forms, email, phone, messaging apps, or social media)

This Policy does not apply to third-party websites, services, or applications that we do not control, even if you access them through links from our Site.

3. Information We Collect

We collect information about you in three main ways: (1) information you provide directly, (2) information collected automatically, and (3) information from third parties.

3.1 Information You Provide Directly

You may provide us with:

  • Contact Information

    • Name

    • Email address

    • Phone number

  • Delivery and Billing Information

    • Delivery address (street, city, state, ZIP code)

    • Billing address

  • Account Information (if you create an account)

    • Username and password

    • Order history and saved preferences

  • Order and Subscription Information

    • Selected items and subscription plans

    • Delivery dates and time preferences

    • Special instructions (e.g., dietary preferences, spice levels, “no onion/no garlic,” other notes you choose to share)

  • Payment Information

    • We accept credit cards, Apple Pay, and PayPal.

    • Card and Apple Pay details are processed by our payment processors and/or their partners on our behalf. We do not store your full card number or Apple Pay card details on our servers.

    • If you pay via PayPal, your payment information is handled by PayPal under its own terms and privacy policy.

  • Communications and Support

    • Messages you send us via contact forms, email, phone, messaging apps, or social media

    • Feedback, reviews, survey responses, or other information you choose to provide

3.2 Information Collected Automatically

When you visit or use our Site, we may automatically collect:

  • Usage Information

    • Pages visited, links clicked, time spent on pages

    • Referring URL (the page you came from)

    • Dates and times of access

  • Device and Technical Information

    • IP address

    • Browser type and version

    • Device type and operating system

    • General location derived from IP address (e.g., city/region level, where permitted)

We may collect this information using cookies, pixels, web beacons, log files, and similar technologies (see Section 7 – Cookies and Similar Technologies).

3.3 Information From Third Parties

We may receive information from:

  • Payment Processors and Financial Institutions

    • Limited payment details such as transaction IDs, payment status, and last few digits of your card

  • Delivery and Logistics Partners

    • Delivery confirmations, status updates, or updated delivery details

  • Analytics and Marketing Providers

    • Aggregated or anonymized analytics and performance data about how users interact with our Site

  • Social Media or Messaging Platforms

    • Your profile name/username and message content when you interact with us there

4. Legal Basis for Processing (Non-U.S. Visitors)

Our Services are primarily intended for users in the United States. If you access our Site from outside the U.S., we process your personal information based on:

  • Our need to provide the Services you request

  • Our legitimate interests in operating and improving our business

  • Your consent, where required by applicable law (for example, for certain cookies or marketing communications)

By using the Site from outside the United States, you understand that your information will be transferred to and processed in the United States.

5. How We Use Your Information

We use the information we collect for the following purposes:

  1. To Provide and Operate Our Services

    • Process and fulfill orders and subscriptions

    • Arrange and track deliveries

    • Manage user accounts and preferences

    • Process payments and prevent fraudulent transactions

  2. To Communicate With You

    • Send order confirmations, receipts, and delivery updates

    • Respond to your questions, comments, and support requests

    • Send important notices about changes to our Services or policies

  3. To Personalize Your Experience

    • Remember your preferences (e.g., dietary preferences)

    • Show you relevant content or recommendations

  4. To Improve Our Site and Services

    • Analyze usage and performance

    • Troubleshoot problems and maintain system integrity

    • Develop new features or offerings

  5. For Security and Fraud Prevention

    • Detect, investigate, and help prevent fraud, abuse, or security incidents

  6. For Legal and Compliance Purposes

    • Comply with applicable laws, regulations, and legal processes

    • Maintain business, tax, and accounting records

    • Enforce our terms and protect our rights, property, and users

6. Payment Processing

We use third-party payment processors to handle payments made through our Site, including credit card payments, Apple Pay, and PayPal.

When you make a payment:

  • Information necessary to complete the transaction (such as purchase amount, billing information, and limited contact details) is shared with our payment processors.

  • We do not store your full credit card number or Apple Pay card details on our own servers.

  • If you choose PayPal, your payment is also governed by PayPal’s own user agreement and privacy policy.

We encourage you to review the privacy policies of any payment provider you use.

7. Cookies and Similar Technologies

We may use cookies and similar technologies on our Site to:

  • Keep you signed in and remember your preferences

  • Maintain the items in your cart or subscription selections

  • Understand how visitors use our Site and improve it

  • Measure the effectiveness of our marketing and promotions

You can manage cookies in your browser settings, including blocking or deleting them. If you disable certain cookies, some features of the Site may not function properly.

Where required by law, we will ask for your consent before using certain types of cookies (for example, analytics or advertising cookies).

8. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  1. Service Providers and Vendors

    • Website hosting, maintenance, and security providers

    • Payment processors (for card, Apple Pay, and PayPal transactions)

    • Delivery and courier services

    • Email, SMS, and messaging service providers

    • Analytics and marketing tools

    These providers are allowed to use your information only as necessary to perform services on our behalf.

  2. Business and Legal Transfers

    • To comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities

    • To protect the rights, property, and safety of Masala Magic Box, our customers, or others

    • In connection with a merger, acquisition, financing, or sale of all or part of our business. In such cases, your information may be transferred as part of the transaction, subject to appropriate protections.

9. Data Retention

We keep your information for as long as reasonably necessary to:

  • Provide and support the Services you request

  • Manage your relationship with us

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce our agreements

When we no longer need your information for these purposes, we will delete, anonymize, or securely store it in accordance with applicable laws.

10. Your Rights and Choices

Your privacy rights may vary depending on where you live, but in general you may have the right to:

  • Access the personal information we hold about you

  • Update or correct inaccurate or incomplete information

  • Request deletion of certain information, subject to legal obligations

  • Object to or restrict certain types of processing

  • Withdraw consent where we rely on consent (for example, for some marketing or cookies)

To exercise any of these rights, please contact us using the details in Section 15 – Contact Us. We may need to verify your identity before responding.

You can also:

  • Update some information directly through your account, if applicable

  • Opt out of marketing emails using the “unsubscribe” link in those messages

11. Additional Information for Certain U.S. State Residents (e.g., California)

Some U.S. states, including California, provide additional privacy rights to residents. If you are a resident of one of these states, you may have the right to:

  • Request to know the categories and specific pieces of personal information we have collected about you

  • Request deletion of your personal information, subject to certain exceptions

  • Request correction of inaccurate personal information

  • Request information about how we disclose personal information to third parties for business purposes

  • Not be discriminated against for exercising your privacy rights

At this time, we do not sell personal information as “sell” is defined under California’s Consumer Privacy laws. If our practices change, we will update this Policy and provide appropriate notices.

You or your authorized agent may submit a request by contacting us using the details in Section 15 – Contact Us. We may take steps to verify your identity before fulfilling your request.

12. Data Security

We use reasonable physical, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

13. Children’s Privacy

Our Site and Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete that information. If you believe a child has provided us with personal information, please contact us.

14. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, or platforms (such as payment providers, messaging apps, or social media). We do not control these third parties, and their handling of your information is governed by their own privacy policies, not this one.

We encourage you to review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may also provide additional notice (for example, by posting a notice on our Site or sending an email).

Your continued use of the Site or Services after any changes become effective means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Shri Masala Magic Box LLC
4259 W Flagler St, Miami, FL 33134, United States

Email: Radhi.sira@gmailcom

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